Complain procedures

If you are unhappy with our service
If you have a complaint about your adviser or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department
Quilter
SUNDERLAND
SR43 4JP
Email: QFPcomplaints@quilter.com
Tel: 0808 171 2626

You can find more information by visiting the Quilter Financial Planning website:
Contact Quilter Financial Planning | Quilter
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk

Your home may be repossessed if you do not keep up repayments on a mortgage or other loans secured on it. You should think carefully before securing other debts against your home.

Click here if you want to check how do we care about our clients, our approach to data protection and complaint procedure at Four Nations Mortgages.

Four Nations Mortgages is a trading style of Four Nations Ltd who is an appointed representative of Quilter Financial Services Ltd which is authorised and regulated by the Financial Conduct Authority.Four Nations Ltd is registered in England and Wales. Company Number 13217084. Registered Address 124 City Road, London EC1V 2NX.The guidance and /or information contained within this website is subject to UK regulatory regime and is therefore targeted at clients based in the UK.The image used for Military Mortgages has been taken from Defence Imagery - UK MOD © Crown copyright 2021. This image is made available under the terms of the OGL (Open Government License).